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FAQ & Troubleshooting

Common questions and solutions

General

What data can the MCP server access?

The server reads only the data of your DigiUsher account and of the organizations that you can access. The MCP server uses the same permission model as the DigiUsher web application. If you can see the data in the dashboard, you can ask for it through the MCP server.

Can the MCP server change my cloud resources or my DigiUsher configuration?

No. Every tool is read-only. The server has no write operation, no update operation, and no delete operation. It cannot change your cloud infrastructure, your DigiUsher configuration, or your account.

Which data sources are supported?

The MCP server can query every data source that your DigiUsher organization connects. These sources are the cloud providers (AWS, Azure, GCP, OCI, Alibaba Cloud), Kubernetes clusters, data platforms such as Databricks and Snowflake, SaaS sources such as Google Workspace and GitHub, AI platforms, and FOCUS imports from any other source. Data Connections gives the full list.

Does the MCP server store my data?

No. The MCP server does not keep user data, conversation content, or query results. It sends each request to the DigiUsher API in real time and returns the result to your AI assistant.

Authentication

Why do I get an authentication error?

  • Make sure that your DigiUsher account is active at app.digiusher.com.
  • Disconnect the MCP server in the configuration of your client, then connect it again to sign in again.
  • Make sure that your browser does not block pop-ups. The OAuth flow opens in a browser window.

How do I disconnect the server or remove its access?

Remove the DigiUsher MCP server from the configuration of your client, such as the Claude.ai integrations or the Claude Desktop configuration. The client then stops using your token. Access tokens have a short life, so the grant ends by itself a short time later. If you need to cut the access immediately, write to DigiUsher Support.

Using the tools

How do I find my organization_id?

Ask your AI assistant: "What organizations do I have access to in DigiUsher?" The assistant calls list_organizations and returns your organizations with their IDs. Most users have one organization, and the assistant uses it for the queries that follow.

Why does the assistant say that it does not have access to an organization?

Your DigiUsher account does not have permission for that organization. Look at your access in the DigiUsher web app. If this is an error, write to the administrator of your organization.

Why do I get empty results?

  • Make sure that your organization has connected data sources. Ask: "What data sources are connected to my organization?"
  • Look at the date range. Your data can start after the period that you ask for.
  • Make sure that your filters use valid values. For an expense query, first use query_expense_dimension_values to find the valid filter values.

What is the limit on the response size?

The server keeps each response small. For a large data set, use filters, grouping, pagination (the limit and offset parameters), and date ranges to reduce the result. If a response is too large, the assistant usually proposes a way to make the query narrower.

Support

Where can I get help?

Usage Examples

Real-world workflow examples using the MCP Server

Permissions Reference

Consolidated view of all cloud provider permissions required by DigiUsher

On this page

GeneralWhat data can the MCP server access?Can the MCP server change my cloud resources or my DigiUsher configuration?Which data sources are supported?Does the MCP server store my data?AuthenticationWhy do I get an authentication error?How do I disconnect the server or remove its access?Using the toolsHow do I find my organization_id?Why does the assistant say that it does not have access to an organization?Why do I get empty results?What is the limit on the response size?SupportWhere can I get help?