FAQ & Troubleshooting

General

What data can the MCP server access?

Only data associated with your DigiUsher account and the organizations you have permission to access. The MCP server uses the same permission model as the DigiUsher web application — if you can see it in the dashboard, you can query it through the MCP server.

Can the MCP server modify my cloud resources or DigiUsher settings?

No. All 25 tools are strictly read-only. There are no write, update, or delete operations available. The server cannot make changes to your cloud infrastructure, DigiUsher configuration, or account settings.

What cloud providers are supported?

DigiUsher supports AWS, Azure, GCP, OCI, Kubernetes, Alibaba, Databricks, Nebius, as well as FOCUS-format imports and custom cost uploads. The MCP server can query data from any provider connected to your DigiUsher organization.

Is my data stored by the MCP server?

No. The MCP server does not persist any user data, conversation content, or query results. It proxies requests to the DigiUsher API in real-time and returns results directly to your AI assistant.

Authentication

Why am I getting an authentication error?

• Ensure your DigiUsher account is active at app.digiusher.com
• Try disconnecting and reconnecting the MCP server in your client's settings to re-authenticate
• Check that pop-ups are not blocked — the OAuth flow opens in a browser window

How do I disconnect or revoke access?

Remove the DigiUsher MCP server from your client's settings (Claude.ai Integrations, Claude Desktop config, etc.). This stops the client from using your token. To fully revoke the OAuth grant, contact DigiUsher Support.

Using the Tools

How do I find my organization_id?

Ask your AI assistant: "What organizations do I have access to in DigiUsher?" It will call list_organizations and return your organizations with their IDs. Most users have one organization, and the assistant will use it automatically for subsequent queries.

Why does the assistant say it doesn't have access to an organization?

Your DigiUsher account may not have permissions for that organization. Check your access in the DigiUsher web app. If you believe this is an error, contact your organization administrator.

Why am I getting empty results?

• Verify that your organization has connected data sources: ask "What data sources are connected to my organization?"
• Check the date range — your data may not cover the requested period
• Ensure your filters use valid values. For expense queries, use query_expense_dimension_values to discover valid filter values before querying

What is the response size limit?

The server is designed to keep responses efficient. For large datasets, use filters, grouping, pagination (limit and offset parameters), and date ranges to narrow results. If a response is too large, the assistant will typically suggest ways to refine your query.

Support

Where can I get help?

• Support Portal: digiusher.freshdesk.com
• Privacy Policy: digiusher.com/privacy-policy
• Website: digiusher.com